Business Transformation assignment brief is predominantly based on the theory of Chapters 3, 4, 6 & 9 of the text and applied where possible to the case study “Fast Food (and Beverages): Starbucks and Our New Caffeine Culture (Part 3)”. At this level you are expected to read widely from your text and other academic literature (including research), demonstrating that you have consulted other sources appropriate for a level 7 paper – there is a file on Moodle with several resource suggestions – you will need to find others as well.  A minimum of 10 academic reference sources are expected which must be evidenced in your report, and presented in full APA referencing.

Your assignment must include a cover sheet naming the paper, assignment, due date and your name. 

  1. Type the question and your answer/response underneath. 
  2. Number all pages except for the cover and reference pages.
  3. Use 12 font and in 1½ line spacing
  4. Approx. 10-12 pages in length (not including cover page and reference page(s) (3000 – 3500 words).
  5. The assignment will be marked out of 100 and then converted to a mark out of 50%. 
  6. Refer to Student Handbook re policy for extensions and late handing in of assessments.

Question 1
Analyse the dimensions of leadership (of both functions and roles) needed to bring about successful change. Identify and discuss specific leadership dimensions in the case study (25 marks).

Question 2
2(a)   Discuss the change history of Starbucks including how various change tools or solutions were applied (12.5 marks).
2(b)   Justify why managers should measure the results of a change programme (12.5 marks).

Question 3
In your opinion, how useful is Using Becker, Huselid and Ulrich’s Framework for profiling and evaluating change processes and/or change interventions at Starbucks. Your answer should:
3(a)   Critically appraise Becker, Huselid and Ulrich’s Framework (10 marks); and
3(b)   Include specific examples from the Starbucks case study that you link to one or more of the factors (15 marks).

Question 4
Identify and discuss at least three issues facing change agents and recommend practical ways of how they might manage them? Make sure your recommendations draw a link to theory (25 marks).

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